Blog / AI failure triage

Debugging AI failures from the customer backwards.

Practical articles for teams turning customer reports into useful context for engineering, clear issues, and regression tests.

Blog post28 July 20265 min

Your RAG Incident Has No Trace. Don't Touch Retrieval Yet

A missing trace can mean sampling, telemetry loss, access, or correlation failure. Identify the repair before changing your RAG system.

Blog post26 July 20267 min

A Wrong RAG Answer Is Not Yet a Retrieval Bug

Follow a wrong RAG answer from the support report to the execution, so you can test retrieval, generation, and display failures in the right order.

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